IT Help Desk

**IT Help Desk**

**Location:** Angola

**Company:** Nestlé Angola

**Position Type:** 1 year temporary contract (renewable)

**Minimum Educational qualification:** Computer Science or Information Technology Degree

**Minimum Relevant work experience:** 2+ years’ experience in similar field

**POSITION SUMMARY**

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human company driven by our purpose to enhance the quality of life and contribute to a healthier future. A Nestle career empowers you to make an impact locally and globally, via varied opportunities to stand out. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

Nestlé Angola is currently looking for an **IT Help Kesk** who will handle professional Jobs, reporting to the IT Operations Lead for the country/cluster. Provides a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all IS/IT issues at site.

**MAIN RESPOSIBILITIES:**

+ Ensure all technical/process support for PC's issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.

+ Ensure detailed explanations of user problems and call resolutions are entered into the Problem Management System.

+ Ensure that problems are escalated in accordance with established procedures and handles escalated projects as assigned.

+ Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the Global Teams or IT support from the region.

+ Install and replace new workstations (incl. moves and changes). Maintain modify and enhance existing workstations using Nestlé Standards.

+ Configure setup and diagnose performance of workstations.

+ Assist the ITC Lead in Implementing group corporate IT security standards and policies across all systems.

+ Assists in the implementation of new information systems, which may replace or augment the current application set.

+ Handle all tasks related to backup of the servers on site according to IT standards and processes.

+ Lead or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.

+ .

+ Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.

**WHAT MAKES YOU SUCCESSFUL?**

+ Technical experience in systems hardware, LAN, WAN, telephony etc with 2+ years’ experience

+ Degree qualifications in Computer Science or Information Technology . Professional certification is an added advantage.

+ Service delivery orientation, including prioritization, scheduling.

+ Good communication skills with demonstrated clarity in spoken and written words with good knowledge of English language.

+ Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.

**HOW DO I APPLY?**

**_“Nestlé is an equal employment opportunity (EEO) employer, seeking diversity in qualified applicants for employment. All applicants will receive consideration without regard to race, ethnicity, color, gender, age, religion, nationality, disability or perceived disability, medical condition, or any other protected status, as defined by applicable law”._**

**_We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. The closing date for application is 16th April 2023._**

---