JOB DESCRIPTION – SENIOR MEDICAL INFORMATION DELEGATE

Group Company: Shalina Angola

Designation: Senior Medical Information Delegate

Office Location: Angola – Assigned Territory

Position description:

Responsible for promoting the company's pharmaceutical products and providing accurate scientific information to healthcare professionals, while managing an assigned territory and contributing to the achievement of business objectives. The Senior Medical Information Delegate supports the implementation of promotional strategies, develops strong relationships with key healthcare stakeholders, monitors market performance, and provides guidance to junior delegates where required.

Primary Responsibilities:

• Promote the company's pharmaceutical products to doctors, pharmacists, and other relevant healthcare professionals.

• Provide accurate, evidence-based scientific information on product indications, benefits, dosage, contraindications, precautions, and appropriate use, in accordance with approved product information.

• Develop and maintain professional relationships with key healthcare professionals and healthcare institutions.

• Plan and conduct regular visits to hospitals, clinics, pharmacies, and other healthcare facilities within the assigned territory.

• Develop and execute territory plans aligned with the company's medical and commercial objectives.

• Monitor product performance, market trends, competitor activities, and customer feedback.

• Achieve assigned sales, promotional activity, and territory coverage targets.

• Maintain accurate records of visits, interactions, and promotional activities in the relevant reporting system.

• Identify opportunities to improve product awareness, market penetration, and engagement with healthcare professionals.

• Support the implementation of product launches and promotional campaigns.

Additional Responsibilities:

• Provide guidance, coaching, and practical support to junior Medical Information Delegates when required.

• Support the onboarding and product training of new team members.

• Assist management in identifying territory development opportunities and improving promotional effectiveness.

• Collect and share market intelligence, competitor information, and healthcare professional feedback.

• Organize and support scientific meetings, product presentations, and educational activities.

• Collaborate with Medical, Marketing, Sales, and other relevant departments.

• Report product complaints and potential adverse events through the appropriate company channels.

• Support the preparation of territory performance reports and recommendations for improvement.

Reporting Team

• Reporting Designation: Medical Sales Manager / Medical Division Manager

• Reporting Department: Medical Division – Sales and Marketing

Educational qualifications preferred

• Category: Undergraduate Degree

• Field specialization: Pharmacy, Medicine, Biomedical Sciences, Biology, Nursing, or other relevant Life Sciences disciplines

• Degree: Bachelor's Degree in a relevant field preferred

• Academic score: Not specified; subject to company policy

• Institution tier: Recognized and accredited institution

Required Certification/s: Relevant certifications in pharmaceutical sales, medical representation, scientific communication, or pharmaceutical product promotion are an advantage.

Required Training/s:

• Advanced Pharmaceutical Product Knowledge

• Medical and Scientific Communication

• Pharmaceutical Sales and Promotional Techniques

• Key Account and Customer Relationship Management

• Territory Planning and Performance Management

• Coaching and Mentoring Skills

• Pharmaceutical Ethics and Regulatory Compliance

• Pharmacovigilance and Adverse Event Reporting

Required work experience

• Industry: Pharmaceutical, Healthcare, or related industries

• Role: Senior Medical Information Delegate, Senior Medical Representative, Pharmaceutical Sales Representative, or equivalent

• Years of experience: 4–6 years of relevant experience preferred, including a proven record of commercial performance and territory management

Key Performance Indicators:

• Achievement of assigned sales and product promotion targets.

• Growth in product performance and territory market penetration.

• Coverage and frequency of visits to healthcare professionals.

• Quality and effectiveness of scientific product presentations.

• Development and maintenance of relationships with key healthcare stakeholders.

• Execution of promotional campaigns and product launches.

• Accuracy and timeliness of sales and activity reports.

• Quality of market intelligence and competitor analysis.

• Contribution to the coaching and development of junior delegates.

• Compliance with company policies and applicable pharmaceutical regulations.

Required Competencies:

• Strong scientific and commercial orientation.

• Leadership and peer coaching.

• Strategic territory planning.

• Relationship building and stakeholder management.

• Analytical thinking and problem-solving.

• Results orientation and accountability.

• Effective communication and presentation.

• Professional integrity and ethical conduct.

• Initiative, adaptability, and continuous learning.

Required Knowledge:

• Pharmaceutical products and approved product information.

• Medical and pharmacological concepts relevant to the assigned portfolio.

• Scientific communication and evidence-based product promotion.

• Healthcare systems and stakeholder environments.

• Territory management and pharmaceutical sales strategies.

• Market analysis, competitor monitoring, and promotional planning.

• Pharmaceutical ethics and applicable regulatory requirements.

• Pharmacovigilance and adverse event reporting procedures.

Required Skills:

• Advanced product presentation and scientific communication.

• Territory planning and customer segmentation.

• Negotiation and relationship management.

• Sales performance analysis and reporting.

• Market intelligence gathering.

• Coaching and mentoring junior colleagues.

• Microsoft Office and relevant CRM systems.

• Planning, organization, and time management.

Required abilities

• Physical: Ability to travel regularly within the assigned territory and conduct frequent visits to healthcare facilities.

• Other: Ability to manage territory priorities independently, build relationships with key stakeholders, achieve targets, support junior colleagues, and maintain high professional and ethical standards.

Work Environment Details: Field-based position involving regular visits to hospitals, clinics, pharmacies, and other healthcare facilities, combined with reporting, sales meetings, scientific presentations, training sessions, and coordination with internal departments.

Specific requirements

• Travel: Frequent travel within the assigned territory; travel to other provinces may be required.

• Vehicle: Valid driving licence preferred; access to a company vehicle or transport support subject to company policy.

• Work Permit: Must be legally authorized to work in Angola.

Other details

• Pay Rate: To be determined according to the approved salary structure, candidate experience, and budget.

• Contract Types: Subject to company policy and applicable Angolan labour legislation.

• Time Constraints: Full-time position, with flexibility to attend scientific meetings, promotional activities, and business events outside standard working hours when required.

• Compliance Related: Must comply with company policies, approved product information, applicable pharmaceutical legislation, ethical promotional standards, and pharmacovigilance procedures.

• Union Affiliation: Subject to company policy and applicable legislation.